Aman Bank is always keen to provide its services and develop its work methods in a way that satisfies your desires and preserves your rights. The bank is committed to taking all necessary measures to ensure that customers obtain their rights within an integrated framework of transparency and disclosure and without harming their interests.
In confirmation of what the bank is doing within the framework of protecting customers’ rights, it has recently established, in accordance with the directives of the Central Bank of Libya, a specialized unit to follow up on customer complaints. The mechanism of its work will be announced on the bank’s official website on the communications network (the Internet), as well as in its branches and agencies.
In the same context, the bank has also established a customer service center, which will be announced in the same manner as above.
In exchange for the customer's rights, which the bank is always committed to performing and maintaining, the customer also has responsibilities and obligations that we list below, and we ask our valued customers to abide by them, which are:
1. To be honest in all the information he provides to his bank, and undertake to bear the responsibility incurred when providing any misleading information.
2. To carefully review all documents provided to him by the bank when obtaining any service or product, with the importance of becoming familiar with any fees or commissions or any obligations or responsibilities incurred by him, and the customer must keep a copy of these documents before any financial obligation arises. Or bank on it.
3. In the event that the customer does not understand any of the conditions or procedures related to the service or product that he wishes to obtain, he must submit his inquiries to the relevant bank employees (customer service center), so that he can make his decisions with a clear and complete vision.
4. To adhere to the procedures for submitting complaints, including the grievance procedures to the Banking Service Quality Assurance Follow-up Department in the Banking and Monetary Control Department at the Central Bank of Libya.
5. He must learn about the risks that may arise from his use of a service or product provided by the bank, through inquiries directed to specialists, and the effects resulting from those risks, and he must avoid them whenever possible.
6. To choose from among the products and services offered to him, the ones that are most appropriate to his real circumstances and capabilities and that meet his actual needs.
7. To inform the branch he deals with as soon as he learns that there are some banking transactions that have been carried out on his accounts without his knowledge and the reasons for them. Or those that were not authorized by him to complete them.
8. To be careful and diligent in maintaining the confidentiality of his information related to his dealings with the bank, and not to disclose it to any other party in order to preserve his money.
9. He seeks advice and advice from the bank’s specialized employees in the event that he faces any financial problems that hinder him in complying with the terms of his contract or using the services and products provided to him.
10. To update his personal and banking information with the bank whenever he is asked to do so or whenever there is a change in it.
11. In order to ensure the preservation of banking confidentiality, if the customer needs to correspond with the bank by regular mail or e-mail, he must use his own postal address in order to avoid revealing to others his personal and banking information if he uses an address that does not belong to him.
12. In the event that the customer needs to grant a mandate or power of attorney to others to dispose of his accounts or funds with the bank, he must be careful about the powers and information granted to them, and take the necessary action immediately upon wanting to cancel these powers of attorney and notify the bank.
13. He shall not sign any financial documents or contracts with blank or incomplete data, and he must review all the documents that the bank presents to him before signing them.
14. It is necessary for the customer to keep copies of the documents for dealing with the bank in a safe place and in a form that makes it easy for him to refer to them when needed.
Our customers
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“For me, Aman Mobile is like having a bank in my pocket. I use it every day, and thanks to all the services it gives me, I rarely have to visit a branch.”
Wissam Mustafa
Doctor
“The Aman Mobile application is really sleek and easy to use. Wherever I am in the world I can view my balance, transfer money, activate my cards and do just about anything.”
Yahya Ezzeddine
Businessman
“Having a bank account gave me the opportunity to get many other accounts in parallel under the legitimacy of my basic account. You can get per example a shopping and purchasing account, you can also open other accounts and move between them with ease and simplicity.”
Anwaar Mhamad Emjahed
Housewife
“Aman Online Banking provided by Aman Bank is one of the latest banking services I have seen today, as I had previously a current account, then when the bank began accepting foreign exchange purchases in US dollars. I never needed to go to the bank to apply, but I opened FCY account then I transferred money from my account to the account of my son outside Libya. I always used the Online Banking to get the details of the transfer, of my account’s balance, etc.
My experience was positive and I'll be happy to refer others to your bank. Thank you.”
My experience was positive and I'll be happy to refer others to your bank. Thank you.”
Hend SAEID ALMAATUK
Entrepreneur
“One of the main requirements of today's trading is accepting all types of payments available to customers, such as cash payment, bank cards, E-services and others.
As a Merchant, I prefer to use Aman Pay QR because in a short period of time I was able to put my full trust in this service provided by the bank, the direct reason is to provide all that I need as a Merchant from the ease of the sale and purchase process that occurs between me and the customer. After few seconds, the financial value of the purchase is added and a message containing the details of the transaction is sent. The Operation is successfully done.”
As a Merchant, I prefer to use Aman Pay QR because in a short period of time I was able to put my full trust in this service provided by the bank, the direct reason is to provide all that I need as a Merchant from the ease of the sale and purchase process that occurs between me and the customer. After few seconds, the financial value of the purchase is added and a message containing the details of the transaction is sent. The Operation is successfully done.”
Akram Almabruk
Merchant
“It's almost no day passes in my life without using Aman Mobile, the reason is that this amazing application became for me a "Mobile Bank", which includes many and many modern banking and different services provided by Aman Bank. Due to the nature of my work, with this application I don’t need to go to the bank and just know all that is going on in my account of banking operations whether it is done locally or internationally, such as view the balance and know the details provided by the day and date, this service also enables me to control my international cards in terms of daily withdrawals, control its activation or block, transfer money from my accounts to the accounts of beneficiaries at Aman Bank, other Banks in Libya or international banks abroad.”
Wissam Mustafa
Doctor
“Wherever I have been, inside and outside the country. Aman Online Banking has provided me with safe and fast access to my bank account which I own, where I was able to easily view my transactions in the most accurate details through account statement, as well as the advantage of opening a new product of the various products provided by Aman Bank to its customers without the need to go personally to the branches and it is sufficient to complete the transaction remotely and then use the product formally and benefit from it.”
Mohamad Tarhouni
Employee in a Company
“Despite the multitude of alternative banking services for Cash and "shopping" from shops, markets and companies, my experience with the Aman PAY QR shopping and purchasing application was, in my view, the best, fastest and most secure. Starting from the ease and smooth use while ensuring protection unlike the use of traditional banking services, such as cards and others, so that it may fall the risk of post-use such as power outages or coverage during the purchase process, as well as copying the card's PIN and serial number then use them later.”
Chahd Abdessalam
Employee in a Company
“Despite the number of bank accounts that I have in various banks in our country Libya and the use of all smart applications of those banks, but “Aman Mobile" application is the most important part of my interest, and thanks to this modern application, I can remotely manage all my accounts that I have both inside and outside Libya, and among these modern services which have been provided to me by this application to access to all my accounts, enabling me to easily remit any financial amounts that I would like to transfer from my account to the account I wanted, as well as direct control of Mastercard and Visa cards that I have beginning with obtaining password, renewing, activating the cards and vice versa. Request check book and a local cash withdrawal from the ATM withdrawal machines without the need for a local card. Finally, this application enabled me to convert a financial sum into foreign currency for the international account which I have outside my Libya.”
Yahya Ezzeddine
Business man
“I would like to share with you my experience as an Aman Bank Customer. I have spent all my time studying abroad. I never felt that I was far from my beloved Libya a distance of one square kilometer, where I have been continuously and directly in contact through various services provided by it, by E-mails, by opening an account and follow it up and down and ending by charging and sending my Mastercard and Visa cards through the air and receive in my residence in Kiev - Ukraine.”
Ali Houweydi
Abroad Student