Announcement to the honorable audience

Based on the continuous directives by the Central Bank of Libya regarding the protection of bank clients, and work to lay the foundations necessary to provide and improve the required services in a manner that meets their needs and in the easiest way.

Pursuant to the Central Bank of Libya Circular No. (03/2020), which included the need to take several steps to serve and protect clients.

Aman Bank announces that it has established an independent unit specialized in handling customers' complaints under the name (Customer Complaints Handling Unit). It has started for some time to receive any complaints submitted by the bank’s clients and follow up on them until the subject of the complaint is addressed.

The customers of the bank can submit any complaints related to their relationship with the bank and its branches and agencies, provided that the complaint is submitted to the representative of the unit directly in the branches, agencies and departments , Postal mail, or email (complaints@amanbank.ly) Or, by placing it in the fund designated for that, if it is found in each branch or agency, provided that the complaint is submitted on the form prepared for that which the client will find a copy of at the branch or agency, or on the bank’s official website.

The bank confirms that the complaints submitted by its customers will receive all the attention of the competent unit and the general administration of the bank, and the response will reach them if necessary on their registered phones, hoping that they will satisfy them in all cases.

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Our customers

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Wissam Mustafa - Customer
“For me, Aman Mobile is like having a bank in my pocket. I use it every day, and thanks to all the services it gives me, I rarely have to visit a branch.”
Wissam Mustafa
Doctor
Yahya Ezzeddine - Aman Bank Customer
“The Aman Mobile application is really sleek and easy to use. Wherever I am in the world I can view my balance, transfer money, activate my cards and do just about anything.”
Yahya Ezzeddine
Businessman
Anwaar Mhamad Emjahed - Aman Bank Customer
“Having a bank account gave me the opportunity to get many other accounts in parallel under the legitimacy of my basic account. You can get per example a shopping and purchasing account, you can also open other accounts and move between them with ease and simplicity.”
Anwaar Mhamad Emjahed
Housewife
Hend SAEID ALMAATUK
“Aman Online Banking provided by Aman Bank is one of the latest banking services I have seen today, as I had previously a current account, then when the bank began accepting foreign exchange purchases in US dollars. I never needed to go to the bank to apply, but I opened FCY account then I transferred money from my account to the account of my son outside Libya. I always used the Online Banking to get the details of the transfer, of my account’s balance, etc.
My experience was positive and I'll be happy to refer others to your bank. Thank you.”
Hend SAEID ALMAATUK
Entrepreneur
Akram Almabruk
“One of the main requirements of today's trading is accepting all types of payments available to customers, such as cash payment, bank cards, E-services and others.
As a Merchant, I prefer to use Aman Pay QR because in a short period of time I was able to put my full trust in this service provided by the bank, the direct reason is to provide all that I need as a Merchant from the ease of the sale and purchase process that occurs between me and the customer. After few seconds, the financial value of the purchase is added and a message containing the details of the transaction is sent. The Operation is successfully done.”
Akram Almabruk
Merchant
Wissam Mustafa
“It's almost no day passes in my life without using Aman Mobile, the reason is that this amazing application became for me a "Mobile Bank", which includes many and many modern banking and different services provided by Aman Bank. Due to the nature of my work, with this application I don’t need to go to the bank and just know all that is going on in my account of banking operations whether it is done locally or internationally, such as view the balance and know the details provided by the day and date, this service also enables me to control my international cards in terms of daily withdrawals, control its activation or block, transfer money from my accounts to the accounts of beneficiaries at Aman Bank, other Banks in Libya or international banks abroad.”
Wissam Mustafa
Doctor
Mohamad Tarhouni
“Wherever I have been, inside and outside the country. Aman Online Banking has provided me with safe and fast access to my bank account which I own, where I was able to easily view my transactions in the most accurate details through account statement, as well as the advantage of opening a new product of the various products provided by Aman Bank to its customers without the need to go personally to the branches and it is sufficient to complete the transaction remotely and then use the product formally and benefit from it.”
Mohamad Tarhouni
Employee in a Company
Chahd Abdessalam
“Despite the multitude of alternative banking services for Cash and "shopping" from shops, markets and companies, my experience with the Aman PAY QR shopping and purchasing application was, in my view, the best, fastest and most secure. Starting from the ease and smooth use while ensuring protection unlike the use of traditional banking services, such as cards and others, so that it may fall the risk of post-use such as power outages or coverage during the purchase process, as well as copying the card's PIN and serial number then use them later.”
Chahd Abdessalam
Employee in a Company
Yahya Ezzeddine
“Despite the number of bank accounts that I have in various banks in our country Libya and the use of all smart applications of those banks, but “Aman Mobile" application is the most important part of my interest, and thanks to this modern application, I can remotely manage all my accounts that I have both inside and outside Libya, and among these modern services which have been provided to me by this application to access to all my accounts, enabling me to easily remit any financial amounts that I would like to transfer from my account to the account I wanted, as well as direct control of Mastercard and Visa cards that I have beginning with obtaining password, renewing, activating the cards and vice versa. Request check book and a local cash withdrawal from the ATM withdrawal machines without the need for a local card. Finally, this application enabled me to convert a financial sum into foreign currency for the international account which I have outside my Libya.”
Yahya Ezzeddine
Business man
Ali Houweydi - Current Account - Abroad Student
“I would like to share with you my experience as an Aman Bank Customer. I have spent all my time studying abroad. I never felt that I was far from my beloved Libya a distance of one square kilometer, where I have been continuously and directly in contact through various services provided by it, by E-mails, by opening an account and follow it up and down and ending by charging and sending my Mastercard and Visa cards through the air and receive in my residence in Kiev - Ukraine.”
Ali Houweydi
Abroad Student
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